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  • Registration Questions

    Registration Questions

Refund Policy

This race does not offer refunds or deferrals. If you are registered for the event, you agreed to the no refund and no deferral policy prior to submitting your online registration. (This includes those who experience illness, injury or any other condition that may prevent them from participating in the event.)

Distance Changes

On or before Friday, July 21 at 12pm (CT):
  • Riders are encouraged to login to RunSignUp and change their distance choice no later than a week out from event.
  • When changing to a different event, the registrant will automatically pay the difference between the events, if the event they are changing to is more expensive.
  • No refunds if the registrant is changing to a less expensive event.
Friday, July 21 12:01pm (CT) through Ride Morning:
  • No distance changes are allowed on Race Day.
  • If making a distance change on Ride Week, please make our staff aware to better keep track of our riders.
How to Change Your Race Distance in RunSignUp
  • Begin by logging into your RunSignUp account, and go to your “Profile” page. On the “Profile” page, see Races under "Upcoming Events." This shows a list of all Race(s) that are coming up.
  • You are able to manage the registration for the Race by clicking "Manage Registration"
  • From the top bar, choose "Transfer Event."
  • Choose "Start Transfer." Follow the instructions and complete your registration.

Bib Exchanges (Participant to Participant)

On or before Friday, July 21 at 12pm (CT):
  • $10 bib exchange fee paid by the original registrant.
  • The original registrant may give their registration to a new registrant, pays the $10 fee, then the new registrant can register at a $0 fee. There are no refunds and any money exchange is up to the parties involved.
Friday, July 21 12:01pm (CT) through Friday, August 5 11:59pm (CT):
  • $25 bib exchange fee paid by original registrant.
  • There are no bib exchanges at Packet Pick Up or on Ride Day.
How to Start a Bib Exchange in RunSignUp
  • Begin by logging into your RunSignUp account, and go to your “Profile” page. On the “Profile” page, see Races under "Upcoming Events." This shows a list of all Race(s) that are coming up.
  • You are able to manage the registration for the Ride by clicking "Manage Registration".
  • From the top bar, choose "Transfer to Another Runner."
  • Enter the new registrant's First Name, Last Name and E-mail Address. Then click "Transfer as a Gift."
  • You'll be asked to complete payment for the transfer fee to complete your portion of the transfer.
  • MAKE SURE to let the new registrant know that they'll receive an e-mail from RunSignUp inviting them to register. They will need to complete registration for the process to be completed.

Shirt Size Changes

On or before Friday, July 21 at 12pm (CT):
  • You may change your shirt size online, dependent upon availability of shirt inventory.
After Friday, July 21 at 12pm (CT):
  • If a participant needs to change a shirt size, they must pick up the size originally ordered and may exchange post-ride, dependent upon leftover inventory.
How to Change Your Shirt Size in RunSignUp
  • Begin by logging into your RunSignUp account, and go to your “Profile” page. On the “Profile” page, see Races under "Upcoming Events." This shows a list of all Race(s) that are coming up.
  • You are able to manage the registration for the Race by clicking "Manage Registration".
  • From the top bar, choose "Giveaway Management." Follow instructions and update to your preferred shirt size.